nuVizz Last Mile TMS
Customer Experience
Elevate customer satisfaction and streamline your operations with nuVizz’s comprehensive customer engagement solutions. Turn every touchpoint into an opportunity for excellence and customer loyalty.
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Customers Routinely See...
100%
Delivery Accuracy
15–20%
Customer Satisfaction
15–20%
Fuel Savings
15–20%
Asset Utilization
15–20%
COâ‚‚ Emissions
50–60%
Billing Cycle
30–35%
Labor Costs
15–20%
Technology TCO
nuVizz Customer Experience
WISMO (Where is My Order) Tracking & Tracing
On an average, companies spend $7 for every WISMO call. nuVizz’s real time tracking and tracing capabilities ensure your customers are always in the know with up-to-the-minute updates on their shipment's whereabouts. Whether you're handling a high-value item or a critical, time-sensitive delivery, our platform delivers the most accurate and timely information directly to your fingertips in real time. This precise tracking not only answers the "Where is My Order?" question instantly but also helps mitigate risks, reduce uncertainties, significantly boosts customer trust and reduces customer service calls. By providing reliable, real-time insights, nuVizz empowers you to enhance customer satisfaction and streamline the delivery process.
Real-Time Visibility – At every touch point
nuVizz provides unparalleled 360-degree round the clock real-time visibility of your entire delivery network. Our platform aggregates data from multiple sources, offering a consolidated view of shipments and vehicles without any dependency on the carrier or transport provider handling the shipment as long as they are part of the distribution network in our platform. This holistic perspective enables businesses to monitor every touchpoint, making it easier to identify potential issues before they escalate, improve on the delivery times and provide better customer engagement and experience. Whether you're managing a single delivery or a complex multi-modal transport operation, nuVizz ensures you have complete control and insight.
Predictability & Real-Time ETAs
nuVizz leverages highly advanced algorithms in route planning to provide highly accurate Estimated Time of Arrivals (ETAs), dynamically adjusting to reflect real-time conditions like traffic delays or delays at previous delivery points and the cascading effects. Our platform ensures that stakeholders are immediately notified of any potential disruptions via real-time alerts. This proactive communication allows for quick adjustments, minimizing delays and ensuring that deliveries are made on time, every time.
Industry-Specific Workflow Adaptability
Our platform is designed to be as flexible as your business needs. nuVizz can be customized to suit the unique workflows of various industries. Be it a retailer, manufacturer, pharma, furniture, food or any other delivery, the core application remains the same while adapting to different workflows demanded by various industries. Our event based platform offers upwards of 500 different delivery events that can be used to trigger workflow based notifications via Email, Voice and Text to your customers in real time. This adaptability ensures that our solution not only fits seamlessly into your existing operations but also enhances them, providing tailored support that helps you maintain operational excellence in your specific industry vertical.
Proof of Delivery
Proof of Delivery (POD) is a critical element in ensuring a positive customer experience. It provides clear, verifiable confirmation that a shipment has been delivered to the right location, on time, and in good condition. This transparency builds trust and confidence, reducing the likelihood of disputes and enhancing overall satisfaction. Additionally, POD offers valuable insights for continuous service improvement, helping companies identify and address potential issues. By delivering a reliable and transparent process, POD reinforces customer loyalty and strengthens the relationship between service providers and their customers.
Customer Feedback & 24/7 Support Excellence
At nuVizz, we prioritize customer engagement through seamless integration of surveys and feedback tools, along with exceptional 24/7 customer support. Our platform enables real-time data collection at critical touchpoints, allowing you to capture valuable insights directly from customers to identify areas for improvement and ensure your services stay aligned with their expectations. Complementing this is our dedicated support team, available 24/7 to match up your pace of logistics operations that run round the clock providing timely assistance, minimizing downtime and offering peace of mind.
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Highlighted Customer Review
"Made a difference in our efficiency in routing our drivers"
"Great for multi leg delivery networks and end to end visibility"
"Great Team with Great Expertise and an Expansive Platform"
Awards
Testimonials
Customers are beginning to demand deliveries in their terms, "I want delivery between 8 and 10". We have been able to meet these challenges with nuVizz Technology and getting great feedback.
We are seeing reduction in driver hours. The drivers are becoming more efficient, Overall a 30-35% reduction in operating costs, mileage and maintenance.
Doug Cantriel
Ford Smart Mobility
The efficient management of final mile delivery has become one of the key areas of operations for us. It includes providing real-time visibility of deliveries, ETAs, advance communication and electronic proof of delivery leveraging best-of-breed technologies.
Program Lead
NDCP
Route Planning impacts your customers. It reduces the amount of time it takes your drivers to get the deliveries done. They are able to do it much more efficiently.
Chad Davis
Davis Trucking
We are a critical part of the healthcare ecosystem and our customers expect the best from us. The nuVizz delivery management and real-time visibility platform enabled us to take control of our extended delivery network by creating a standardized business process across the ecosystem providing our customers with accurate and real-time information and helping them serve their patients better…..the fact that we’re able to roll out the solution across our entire network of carrier partners during the pandemic without any boots on the ground is a testament to the maturity of nuVizz platform and the caliber of their people.
SVP Of Supply Chain Planning & Optimization,
Fortune 10 Pharma DistributorAs a leading provider of white-glove delivery services to some of the world’s top-notch retailers, we needed to up our game. Delivery management technology by nuVizz helped us elevate our game and continue to support our growth as we bring on new partners both upstream and downstream. nuVizz has been a great partner working closely with us in this journey.
Shawn Khan
President, Metropolitan Warehouse & Delivery Corp.
Videos
Blogs
How Better Route Planning Helps Shippers...
The 53% Problem: Why The Last Mile is Bleeding Margins If it feels like your logistics budget is shrinking even as your volume grows, you...
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Why Poor Route Planning Is Killing...
When logistics leaders talk about “route planning,” the conversation usually focuses on the shipper’s internal costs: How much fuel did we save? Did we hit...
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Why Last-Mile Delivery Is the Biggest...
In the modern supply chain, we are living through a strange paradox. As a logistics leader, you likely possess near-perfect data for the upstream stages...
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Press Releases
nuVizz Unifies Retail Shipping...
– nuVizz connects carriers, TMS execution and retail store distribution into one operational view –...
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nuVizz Advances Retail Last-Mile...
ATLANTA, Jan. 06, 2026 (GLOBE NEWSWIRE) — nuVizz, a leading provider of last-mile transportation management solutions,...
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nuVizz to Showcase B2B...
nuVizz joins industry leaders to share insights on achieving delivery resilience, agility and performance during...
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